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<title><![CDATA[Recent Leadership Business White Papers, Webcasts and Case Studies | BNET]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/Management/Leadership/]]></link>
<description><![CDATA[Recent Leadership Business White Papers, Webcasts and Case Studies | BNET]]></description>
<language>en-us</language>
<item>
<title><![CDATA[Cloud Computing: Save Time, Money, and Resources]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1186309]]></link>
<description><![CDATA[Testing your applications before they launch is essential, but so is the right environment. This IBM® Redbook® explains how a private test cloud can help you organize and streamline your test environment, allowing for a quick turnaround of resource requests—lowering overall costs. Read the Redbook.]]></description>
<pubDate>Mon, 16 Nov 2009 11:23:50 -0800</pubDate>
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<item>
<title><![CDATA[Transform your Multi-Channel Customer Experience:  Advantages of Customer Communications Management]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179933]]></link>
<description><![CDATA[Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need for improved efficiency and centralized control of often disconnected technology systems and delivery channels. Join Toby Bell, Research Vice President at featured analyst firm, Gartner, Inc., and Lisa Sutrick, Director, CCM Product Management at Pitney Bowes Business Insight, as they look at how businesses are moving to an integrated Customer Communications Management (CCM) strategy and technology solution to increase customer loyalty, enhance customer service, improve operational efficiency and reduce risk and costs. You'll also learn what to look for in a CCM solution and how to implement one in your organization.]]></description>
<pubDate>Fri, 06 Nov 2009 08:52:39 -0800</pubDate>
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<title><![CDATA[The Business Benefits of Secure Remote Access]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1179931]]></link>
<description><![CDATA[Join industry experts from featured analyst firm, Gartner, Inc., and opinion leaders from SonicWALL, Inc., as they help you make the right call on telecommuting.]]></description>
<pubDate>Fri, 06 Nov 2009 08:44:28 -0800</pubDate>
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<item>
<title><![CDATA[Creating A Values-Based Business]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1172259]]></link>
<description><![CDATA[Loans are big business for small business owners. Even applying for a simple credit facility can mean risking a lot. But a well-prepared borrower can negotiate from a position of strength, saving thousands of dollars. Managing a business offers ample opportunities to make a difference in the community - from diversity programs and health and wellbeing to green business practices and social responsibility. And making a difference can provide more than just a "Feel good" experience for you and your team.]]></description>
<pubDate>Wed, 28 Oct 2009 14:45:44 -0700</pubDate>
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<title><![CDATA[Social Media Ethics: 4 Common Dilemmas]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1172205]]></link>
<description><![CDATA[When you think ethics, images of two-faced politicians and greedy companies cooking the books probably come to mind. In reality, ethics is always a two-sided coin with your reputation and your livelihood on the line. Good ethics leads to trust and friendships, while a lack of them can leave you looking over your shoulder. Social media is no exception.]]></description>
<pubDate>Wed, 28 Oct 2009 14:17:51 -0700</pubDate>
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<item>
<title><![CDATA[From fear to value;  CIO strategies for propelling business through the economic crisis]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1170311]]></link>
<description><![CDATA[Your aspiration: As a Chief Information Officer, drive change, innovation and efficiency to help build a smarter enterprise that will prosper amidst global competition. Your daily challenge: As a Chief Information Officer, deliver business results faster and better-with less.

Chief Information Officers are being counted on to deliver IT innovation to support the accelerating rate of change and to enable the enterprise to seize new opportunities. At the same time, CIOs must manage an effective, efficient, secure and resilient IT infrastructure to help ensure the organization's survival and success. Use the tabs above to explore key challenges facing CIOs and how to add greater value to your enterprise by meeting them head on. Are you armed to embrace the art of the possible? This whitepaper outlines key strategies for CIOs to drive business results through the economic crisis.
]]></description>
<pubDate>Mon, 26 Oct 2009 06:51:54 -0700</pubDate>
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<title><![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1168759]]></link>
<description><![CDATA[Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how these worst practices can creep into your contact center, and new ways in which to deal with them]]></description>
<pubDate>Fri, 23 Oct 2009 14:39:33 -0700</pubDate>
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<item>
<title><![CDATA[Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1168749]]></link>
<description><![CDATA[The number of Project Managers getting certified is growing every year, and certification helps Project Managers differentiate themselves from their co-workers or other job applicants. Certification also provides credibility for the Project Manager, assuring the client or organization that the fundamentals of successful management of projects are understood and practiced. This white paper discusses the application requirements, the exam, and post-certification requirements for both the PMP® and CAPM® certifications issued by PMI. Tips and techniques are offered to help provide a more efficient application process as well as to pass the actual exam.]]></description>
<pubDate>Fri, 23 Oct 2009 11:56:11 -0700</pubDate>
</item>
<item>
<title><![CDATA[How can today's CIO make the biggest impact on their organization?  Learn more here]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1167037]]></link>
<description><![CDATA[We listened to more than 2500 CIOs worldwide, including 158 CIOs from midsize firms.  Those discussions showed us the demands on CIOs are changing, and in reaction, how today's CIOs are redefining their role.  Learn more about the role of today's midmarket CIO and what they are doing to achieve three primary goals -- make innovation real, raise the ROI of IT and expand business impact. 
]]></description>
<pubDate>Wed, 21 Oct 2009 12:52:40 -0700</pubDate>
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<title><![CDATA[Investing In Completion: Physical Objects As Accountability Tools]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1166985]]></link>
<description><![CDATA[We usually try to keep our methods for accountability on the up-and-up, using project management tools, iPhone apps, co-workers, and the like to keep us on track. But if we're really honest with ourselves, activating more primal feelings - guilt, fear, etc - can be highly motivational and effective, if not particularly comfortable.]]></description>
<pubDate>Wed, 21 Oct 2009 11:52:45 -0700</pubDate>
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<item>
<title><![CDATA[It's Time To Review — And Renew — Your Telecommuting Policy]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1162673]]></link>
<description><![CDATA[There's no "one size fits all" when it comes to telecommuting. 

This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity — a winning combination in a tough economy. ]]></description>
<pubDate>Tue, 13 Oct 2009 17:48:39 -0700</pubDate>
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<item>
<title><![CDATA[Technology Evaluation Centers (TEC) - "Seeing the Big Picture: A Corporate Guide to Better Decisions through IT"]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1148973]]></link>
<description><![CDATA[Executives simply do not have the relevant information required to make the best decisions in a timely manner. They must thus find a way to create an accurate, actionable 360-degree view of their enterprise. Real-time visibility provides not only a means to verify and justify results, but also full confidence that small and midsize companies are leveraging consistency, accuracy, and timeliness via a single data source to make better, faster decisions.
]]></description>
<pubDate>Mon, 28 Sep 2009 14:45:10 -0700</pubDate>
</item>
<item>
<title><![CDATA[ServiceU Video: Reliable Service]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1147085]]></link>
<description><![CDATA[ServiceU deployed DellTM  PowerEdgeTM  servers and Dell/EMC storage area networks (SANs) to support the company's SQL Server environment and serve as the foundation for a distinct virtualized environment based on Microsoft Windows Server®  2008 Hyper-VTM  technology.

]]></description>
<pubDate>Thu, 24 Sep 2009 15:50:00 -0700</pubDate>
</item>
<item>
<title><![CDATA[ServiceU Case Study: Reliable Service]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1147083]]></link>
<description><![CDATA[ServiceU deployed DellTM  PowerEdgeTM  servers and Dell/EMC storage area networks (SANs) to support the company's SQL Server environment and serve as the foundation for a distinct virtualized environment based on Microsoft Windows Server®  2008 Hyper-VTM  technology.
]]></description>
<pubDate>Thu, 24 Sep 2009 15:26:18 -0700</pubDate>
</item>
<item>
<title><![CDATA[CRM and Social Networking: Engaging the Social Customer]]></title>
<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=1145249]]></link>
<description><![CDATA[Used effectively, social networking sites can enable marketing professionals, salespeople, and customer service agents to develop meaningful relationships with customers in new ways. But the true value from social networking can't be achieved in isolation. Rather, organizations need to take stock of their core business processes and customer management initiatives and identify how social networking can further enhance and extend those initiatives. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.]]></description>
<pubDate>Mon, 21 Sep 2009 15:41:26 -0700</pubDate>
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