Strategic Training Always Puts Employees First
- Topics:
- Staff Training
- Tags:
- Employee,
- Human Resources,
- Ivey Business Journal,
- Training,
- Training And Certification,
- Workforce Management
- Source:
- Ivey Business Journal
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Overview: Putting the customer first has been the mantra of many companies for a long time. But however correct the mantra may be, perhaps it's time to question the wisdom of it. Some companies already have, that is, put the customer second, after employees. The results are surprising and enlightening - engaged and contented employees and companies cited for their best practices. Moreover, customers are satisfied. This paper describes a model for putting employees first. Steady, long-term competitiveness requires an organization to be committed to putting employees first and developing quality training programs that are linked to its strategic objectives. Without a true commitment to the employees at all levels throughout an organization, the journey to enhance organizational performance will be an elusive adventure.
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Format: HTML | Date: Jul 2007 | Pages: 7
