Reduce Conflict By Focusing On Using More Positive Communication Styles

Topics:
Conflict Resolution
Tags:
Language,
Robert Bacal
Source:
Robert Bacal

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Overview: Negative language conveys a poor image to customers, and those around us. Sometimes it causes conflict and confrontation where none is necessary or desired. The first place to start using positive language is with written material. Once you have developed the knack of writing positively, it will be easier to change your spoken language to present a more positive tone.

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Format: HTML | Date: Jan 2009 | Pages: 4

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