Defining the Great Customer Experience

Topics:
Change Management,
Human Capital,
Strategic Management Tools,
Talent Management,
Warehousing and Storage
Tags:
Asset Management,
Web 2.0,
Team Management,
Software/Web Development,
Scripting Languages,
Operational Planning,
Management,
Internet,
Customer Experience,
Citrix Systems Inc.,
...
Source:
Citrix Online

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Overview: Customer experience is the most powerful tool available today for distinguishing your company from competitors - each contact with the customer offers an opportunity for strengthening your relationships by delivering value. That makes the support center an extremely strategic contact point. This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.

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Format: PDF | Date: Jan 2009 | Pages: 12

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