Five Pillars For Leading The Client-Focused Organization

Topics:
Organizational Effectiveness
Tags:
Business Era,
Client Relationship,
John Wiley & Sons Inc.
Source:
John Wiley & Sons

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Overview: The contemporary business era is marked by intense competition between rival firms. These firms compete with each other to gain the customer’s attention. One of the keys to succeed in such scenario is to develop effective client relationships. Such relationships enhance company’s reputation in the eyes of customers and shareholders. This benefits the company in the long-run. A strong relationship with clients also proves to be an effective differentiator for the organization from other competing firms. This way the firm can leverage client relationship to gain sustainable competitive advantage. The paper examines five strategies for building client focused organizations.

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Format: HTML | Date: Oct 2003 | Pages: 1

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