Managing Performance With Benchmarks And Service Levels

Topics:
Strategic Management Tools
Tags:
Arnold & Porter,
Benchmarking,
Business Process Outsourcing (BPO),
Human Resources,
It Operations,
Performance,
Performance Management,
Workforce Management
Source:
Arnold & Porter

FREE Registration is required

Overview: From the executive summary: ‘Benchmarking is an assessment of quality and cost against the marketplace. Customers want assurance that, during the contract term, quality and costs meet evolving market standards. Historically, computing performance has improved, even as costs have declined. Benchmarking engages an independent firm to measure charges and performance against prevailing market standards. Sometimes, the supplier must meet the market or risk early termination.’ The paper examines benchmarking and service levels and their application to both IT and business process outsourcing, key terms, and the relationship with other provisions of an outsourcing contract.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 220KB | Date: Jan 2003 | Pages: 35

People who downloaded this item also downloaded

White Paper Strategic Issues: The Pivotal Process For Strategic Success
White Paper Performance Management: Useful Metrics for Evaluating Employee Performance
White Paper Human Resource Management: A Complexity Perspective
Presentation Performance Benchmarking
White Paper Better Metrics Improve Performance

Top results from Strategic Management Tools

White Paper Adopting Server Virtualization for Business Continuity and Disaster Recovery
White Paper Business Continuity and Disaster Recovery with CA Recovery Management and VMware Infrastructure
White Paper Planning for Business Continuity and Disaster Recovery Using CA Recovery Management Solutions and VMware vSphere Cloud Operating Systems for High Availability
Case Study Orthopedic Center to Grow 30 Percent and Boost Productivity With Online Services
Case Study Jeweler Moves to Online Services to Boost Productivity and Cut Costs by 90 Percent

» View all Strategic Management Tools listings

advertisement
advertisement
  • Click Here
  • Click Here
  • Click Here
advertisement

Returning users: Log In Here!

Already registered on BNET, TechRepublic, or ZDNet? Simply log in.

Free Membership: Sign Up Now!

Sign up for a free membership today and get instant and unlimited access to one of the largest databases of white papers, webcasts, and casestudies anywhere. Your FREE membership allows you to:

  • Download an unlimited amount of content, including classic and current white papers, case studies, webcasts and more
  • Track content on your chosen topics of interest
  • Receive targeted email alerts when your favorite content is added
  • Save content for future reading
  • Receive our member newsletter

When you register to access this directory, you become a member of BNET. In addition, you allow us to share your information with companies that produce products or services featured in the library--so that such companies may contact you with information and offers regarding their products and services. This enables us to keep the library a free service. As a directory registrant, you will receive a complimentary subscription to the BNET member newsletter, The BNET Report. You can unsubscribe from this newsletter at any time. By clicking the Sign up button, you indicate that you agree to our Terms and Conditions and have read and understand our Privacy Policy (updated).