Top 20 Performance Measures That Really Matter

Topics:
Performance Management
Tags:
Business Era,
Software,
Performance Management,
Performance,
It Operations,
Human Resources,
Enterprise Software,
Data Management,
Customer Relationship Management (CRM),
Call-center,
...
Source:
Contact Professional Magazine

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Overview: The modern business era has seen the mushrooming of innumerable call centers at myriad locations. With time and the increase in work, these simple call centers have to be transformed into multi-channel contact centers. Significant Performance Management (PM) activity is required for the aforesaid operation. The issues include up gradation of technology skills in the call center staff. The paper examines the top 20 such PM measures.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Jan 2003 | Pages: 1

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