Methods For Documentation Testing In Technical Publications Quality Assurance

Topics:
Specifications and Control
Tags:
Documentation,
Marketing,
Product Marketing,
QA,
Society For Technical Communication
Source:
Society for Technical Communication

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Overview: From the executive summary: ‘Traditionally, verification of documentation procedure accuracy follows a standard model: technical communicators prepare a draft, which is submitted to subject matter experts for review. This process hinges on a number of factors that can adversely affect the quality of the review. A well-established method of documentation testing provides several benefits to an organization. These include customer satisfaction, reduced costs, improved overall product quality, and improved document draft correction.’ The paper examines this issue.

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Format: PDF | Size: 173KB | Date: Jan 2003 | Pages: 4

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