Total Quality Management

Topics:
Total Quality Management
Tags:
Business Operations,
California State Polytechnic University,
It Operations,
Quality,
Total Quality Management,
Tqm/Six Sigma/ISO 9000
Source:
California State Polytechnic University, Pomona

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Overview: Total Quality management (TQM) is the philosophy that calls for an enterprise-wide continuous improvement process to meet or exceed customer’s needs. It focuses on achieving zero-defect products, systems, and processes. It is an approach to reduce unwanted and unforced errors by checking for quality at every stage of product development. The paper examines issues involved in TQM.

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Format: HTML | Size: 94KB | Date: Jan 2003 | Pages: 14

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