Organizational Effectiveness; Total Quality Management Total Performance Efficiency
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- It Operations,
- Organizational Effectiveness,
- Performance,
- Quality,
- Quality Perspective,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000,
- University Of Tulsa
- Source:
- University of Tulsa
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Overview: Quality is the ability of a product or service to consistently meet or exceed customer expectations. The different dimensions of quality include safety, durability, and safety. The quality perspective is very important from the point of view of modern-day organizations. It is the fundamental aspect, which determines the meeting or exceeding expectation level of the customers. Of the many approaches towards quality maintenance, Total Quality Management (TQM) is in vogue today. It is a zero-error approach towards improving the quality of processes and systems in an organization. The paper examines quality and TQM and relates them to organizational effectiveness.
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Format: HTML | Size: 304KB | Date: Mar 2002 | Pages: 65
