Introduction To Quality

Topics:
Total Quality Management
Tags:
Business Operations,
It Operations,
Quality,
Total Quality Management,
Tqm/Six Sigma/ISO 9000,
University Of Utah
Source:
The University of Utah

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Overview: Quality of a product or service is measured by the degree to which the product or service satisfies the needs of the consumers. Quality is always assessed from the consumer’s perspective. Its focus is on customers and it emphasizes continuous improvement and learning. Benchmarking is the process of measuring and evaluating processes, products, and services against those that are considered ‘best’ in the industry. It facilitates quality improvement. Total Quality Management (TQM) is an approach towards maintaining quality of processes and systems in an organization. The paper examines basic principles of quality and TQM.

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Format: HTML | Size: 564KB | Date: Jan 2003 | Pages: 28

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