Making Balanced Scorecard Work: Lessons From Two Organizations

Topics:
Strategic Management Tools
Tags:
Balanced Scorecard,
Human Resources,
Marketing,
Marketing Research,
Performance,
Performance Management,
Strategic Management,
Workforce Management
Source:
Ho and McKay

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Overview: From the executive summary: 'The Balanced scorecard (BSC) is a performance measurement and strategic management system. It translates an organization's mission and strategy into a balanced set of integrated performance measures. The balanced set of performance measures provides a concise yet complete picture about the achievement and performance of an organization toward its mission and goal. Organizations that have adopted this newer management tool have had varying success in the use of this performance measurement system as a motivator and form of performance feedback. This paper examines an automobile manufacture that has had success applying BSC and a bank that has not. The applications of BSC in these two organizations are compared in order to better understand why these two organizations have experienced such different results and levels of satisfaction.'

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Format: PDF | Size: 40KB | Date: Jan 2003 | Pages: 17

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