Balancing Customer Intimacy with Self-Sufficiency

Topics:
Business Process Management,
Human Capital,
Human resources management system,
Performance Reviews,
Talent Management
Tags:
Citrix Systems Inc.,
Management,
Self-service,
Strategy
Source:
Citrix Online

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Sponsored by
Citrix Online

Overview: Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service? This white paper explores self-service's impact on the rest of the support organization and what you can do to better balance assisted support with self-service strategies.

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Format: PDF | Date: Dec 2008 | Pages: 12

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