Leverage SLAs For A Competitive Advantage

Topics:
Contracts and SLAs
Tags:
Competitive Advantage,
It Operations,
It service Management,
Jupitermedia Corp.,
Management,
Service Level Management,
SLA,
Strategy
Source:
Jupitermedia

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Overview: Competitive advantage is the measure of how much more ‘value’ the organization is delivering to the customers as compared to the rival firms in the market. In an increasingly customer-centric business world of today, Service Level Agreements (SLAs) have become important drivers in gaining sustainable competitive advantage in the IT business domain. A client, today, wants to know that the service paid for is being properly delivered. The paper examines ways to leverage SLAs towards gaining competitive advantage.

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Format: HTML | Date: May 2002 | Pages: 1

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