Fulfilling SLAs With Service Management Technologies

Topics:
Contracts and SLAs
Tags:
Business Services,
It Operations,
It service Management,
Network Service Provider,
Service Level Management,
Service Management,
Service Provider,
SLA,
ViryaNet
Source:
ViryaNet

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Overview: A Service Level Agreement (SLA) is a contract between a network service provider and a customer that specifies, usually in measurable terms, what services the network service provider will furnish. In today’s technology oriented business environment, SLAs are being increasingly viewed as potent tools to ensure optimal performance of the enterprise network and associated mission critical applications. Latest Internet and wireless technologies have the potential to help service providers improve their ability to deliver SLAs. The paper examines this issue.

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Format: PDF | Size: 22KB | Date: Jan 2003 | Pages: 3

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