Total Quality Management
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- It Operations,
- Quality,
- Quality Perspective,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000
- Source:
- Indiana State University
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Overview: The quality perspective is very important from the point of view of the organization. It is the fundamental aspect, which determines the meeting or exceeding expectation level of the customers. Of the many approaches towards quality maintenance, Total Quality Management (TQM) is in vogue today. It is a zero-error approach towards improving the quality of processes and systems in an organization. TQM calls for the principle of ‘continuous improvement’ concerning all the areas of the organization. This approach calls for continuously examining quality of organizational systems rather than making it a one-time activity. The paper examines the basic principles of TQM using some related models.
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Format: HTML | Size: 261KB | Date: Jan 2003 | Pages: 59
