Managing The Extended Organization: Handling The Risks Of BPO Relationships
- Topics:
- Growth
- Tags:
- BPO,
- Business Operations,
- Business Process Outsourcing (BPO),
- It Operations,
- Knowledge@Wharton,
- Outsourcing,
- Outsourcing & Subcontracting
- Source:
- Knowledge@Wharton
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Overview: With most of the huge organizations outsourcing their customer care centers to the overseas companies, it has become imperative to manage this extended arm of the organization. Outsourcing could be a very risky preposition as well. Here, this article takes a look at the aspect of outsourcing and how an organization can manage this extended arm in order to retain customers.
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Format: HTML | Date: Oct 2002 | Pages: 1
