Document Mismanagement: When The Customer Miscommunicates A Court Order To Outsourcer
- Topics:
- Case Management
- Tags:
- Business Operations,
- Service Provider,
- Outsourcing & Subcontracting,
- Outsourcing,
- Managerial Accounting,
- Litigation,
- It Operations,
- Finance,
- Enterprise Software,
- Enterprise Customer,
- ...
- Source:
- Bierce & Kenerson, P.C.
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Overview: For corporations that have outsourced any process of document storage or management, electronic discovery procedures in litigation can be a nightmare. The lessons of multiple mistakes by both the enterprise customer and the service provider leads one to suggest some "best practices" in relation to litigation management and document management for inclusion in the policies and procedure manuals that accompany sophisticated outsourcing transactions. Ambiguity and confusion will reign as the "supreme law of the land" if there is no clarity in relation to processing special requests by the enterprise customer for special preservation or management of electronically stored documents. The article also highlights some truths about document management in outsourcing. Some of these are tape rotation period, trap for the unwary, service provider's sales pitch., relationship of the enterprise customer's adversary with the enterprise customer's service provider.
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Format: HTML | Date: Jan 2003 | Pages: 1
