Moving From QMS Conformance To Business Excellence In Telecom
- Topics:
- Specifications and Control
- Tags:
- Business Excellence,
- Business Excellence Acceleration Model Work Group,
- Industry,
- Networking,
- Performance,
- Telecom & Utilities,
- Telecommunications,
- Telephony
- Source:
- QCI International
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Overview: The key players in the telecom industry founded the Quality Excellence for Suppliers of Telecommunications. The work of the QuEST Forum yields benefits to all sector stakeholders, specifically telecom services providers and their customers and suppliers. Those benefits are being enhanced as the Forum builds upon its foundation of initial successes by pursuing business excellence. Today, there are standardized sets of ISO 9001:2000-aligned quality management system requirements and measurements for the industry. The Business Excellence Acceleration Model Work Group represents the QuEST Forum's initiative to promote business excellence and provide tools and resources that will support the telecom industry's drive toward business and performance excellence. One of the QuEST Forum's objectives has been to drive continual improvement of telecommunications industry performance. The focus then became how to help companies in the telecom sector continually improves their performance. The article has identified the following activities a telecom company can undertake to improve its performance and thus improve the industry overall: conducting a self-assessment using a BEM, leveraging the experience of others, and mentoring smaller companies.
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Format: HTML | Date: Jan 2003 | Pages: 1
