A New Reality: The Q Has Lost Its Tail
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- Tqm/Six Sigma/ISO 9000,
- Tail,
- Strategy,
- Quality,
- Performance Management,
- Management,
- Leadership,
- It Operations,
- Human Resources,
- ...
- Source:
- Partners For Progress
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Overview: It has been observed that due to rapid technological advancement the quality factor has slowly lost its importance. Organizations are realizing that having effective and efficient processes and providing high quality products and services, while necessary, are not sufficient to survive long term. They are also realizing that customer focus is not enough—they must continually provide offerings that meet the latent (hidden) wants and needs of unknown future consumers. To achieve this level of agility, innovation by all employees and implementation of thoughtful strategic growth initiatives need to become commonplace activities. We cannot ignore that the quality movement has gone through a profound metamorphosis—the Q has lost its tail. Creating value is not the same as improving quality. We first need to shift and expand our thinking and our perspective from total quality management to total organizational management. Using the five fields of performance practice as discussed in the article is one way of getting started on this important work in anticipation of the future.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: PDF | Size: 71KB | Date: Jan 2003 | Pages: 4
