Measuring Quality’s Return on Investment
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- Roi/Tco,
- ROI,
- Recruitment & Selection,
- Quality System,
- Quality,
- QCI International,
- Process Improvement,
- Managerial Accounting,
- Iso standards,
- ...
- Source:
- QCI International
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Overview: Article discusses the measuring systems for checking quality system earning. It states how can quality be measured as in most organizations, the quality manager evaluates the effectiveness of the quality system. Sections 4.1 and 4.16 of ISO 9001:1994 mandate that quality records be used to demonstrate the effective operation of the quality system. It describes the whole process of measuring quality considering the elements like value/cost, time take to perform the job, quality of work result, Initially, most managers relate the term "quality" to their products or services. It states that quality exceeds the narrow scope by far. Processes, and even systems, can also meet objectives or expectations. Only when an organization applies the quality concept to its processes and its entire management system will it be able to see an effect on its bottom line.
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Format: HTML | Date: Jan 2003 | Pages: 1
