ISO 9001-2000 : Redefining Management Responsibility
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- Quality Management System,
- Quality,
- QCI International,
- Process Improvement,
- Management Responsibility,
- It Operations,
- Iso standards,
- ISO 9001:2000,
- ISO,
- ...
- Source:
- QCI International
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Overview: Since the beginning, the ISO 9000 standards series (ISO 9001, ISO 9002, and ISO 9003) has contained very basic requirements for management. ISO 9001:2000 is designed to transfer the responsibility for the quality management system from quality assurance to top management. This ensures that customer satisfaction is achieved, customer requirements are fully understood and met, planning activities include objectives at each relevant function and level within the organization, internal communications are established, and information within the system is used to facilitate improvement. ISO 9001:2000 requires that all organizations in all industries meet all of the requirements under the management responsibility section. Some of the requirements everyone will be obligated to meet include demonstrating management commitment; ensuring internal communications; conducting management reviews; ensuring planning activities; maintaining the integrity of the quality management system during organizational change; understanding customer requirements and aiming to achieve customer satisfaction; and focusing on the continual improvement of the organization.
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Format: HTML | Date: Jan 2003 | Pages: 1
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