Applying the Balanced Scorecard in the IT Organization
- Topics:
- Strategic Management Tools
- Tags:
- Balanced Scorecard,
- Human Resources,
- Information Technology,
- Management,
- Performance,
- Performance Management,
- Perspective,
- Strategy,
- Workforce Management
- Source:
- Thomson
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Overview: The information technology (IT) department in most corporations today faces a phenomenon that can be compared to an IT black hole or an IT investment paradox. It has become crucial to most organizations for achieving their business goals as well as differentiating the company from the competition. However, they must use performance measures that are derived from the overall strategies of their business. Historically, performance measurement systems for most businesses have been financial in nature. To measure success in organizational performance, one must view the organization from the following perspectives: Customer perspective, financial perspective, internal business process perspective and learning and growth perspective. The four perspectives should contain measures that have a unity of purpose directed toward achieving an integrated business strategy for the organization. Thus, to achieve long-term success, the IM scorecard must be integrated with other management systems/monitoring mechanisms in the IT organization.
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Format: HTML | Date: Dec 2003 | Pages: 1
