What Knowledge Management Isn't
- Topics:
- Knowledge Management
- Tags:
- Business Intelligence,
- Data Management,
- Enterprise Software,
- Knowledge,
- Knowledge Management,
- Management,
- Software,
- Strategy
- Source:
- Information Today
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Overview: People often equate knowledge management with other information systems or processes, such as CRM, document management, content management, or sales force automation. But, simply putting knowledge management is really about retrieving, acquiring, and adapting corporate knowledge. Hence, it becomes very essential for the knowledge management to be successful. Four best practices are critical to the success of a knowledge management solution. These are: Integrate KM in the day-to-day workflow, provide access to the most relevant knowledge, wherever it's located, get top management committed to the goals and measure performance and analyze results--before and after. All these have been discussed in detail. But despite advances in information technologies, KM is much more than a user interface wired to information databases. It is an approach to customer service that believes all questions can be answered and all problems solved by implementing a system that has as its cornerstone the retrieval, acquisition, and adaptation of the knowledge.
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Format: HTML | Date: Jul 2003 | Pages: 1
