Analyzing KM Gaps
- Topics:
- Knowledge Management
- Source:
- Information Today
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Overview: Gap analysis is a standard tool for strategic planners for several decades. Planners know that to effect improvement in an organization, they must first identify the aspects of their operational environment that will enable or deter them from achieving their business strategy. Called key success measures, strategic factors, driving forces or performance drivers, those factors identify what must be managed in order to succeed. Planners evaluate the drivers and determine the operating changes they need to make to achieve their objectives. In strategic planning, gap analysis identifies the difference between what the organization is currently doing and what it needs to be doing. Gaps can occur because the organization needs something that is not currently available, such as a collaboration capability, or needs to remove something that exists, such as duplicate data repositories. The results of gap analysis serve to align activities and provide a basis for allocating resources for knowledge enhancing skills and infrastructure. It discusses the eight KM gaps.
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Format: HTML | Date: Jun 2003 | Pages: 1
