Lowering Expenses By Outsourcing Your Contact Center to a Right Partner
- Topics:
- Strategic Management Tools
- Tags:
- Call Centers,
- Contact Center,
- Customer Relationship Management (CRM),
- Enterprise Software,
- It Operations,
- Outsourcing,
- Software
- Source:
- Information Today
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Overview: Outsourced contact centers have become a common feature of the customer service landscape. Companies in many markets have found it easier and cheaper to farm out this vital customer touch point to firms specializing in contact center operations, than to establish and manage a contact center in-house. But its only beneficial if one finds a right partner. The article suggests to develop a strategy that maps out the role a contact center will play in overall CRM objectives, and how both in-house and outsourced contact center options fit into that role and explains on how to find a perfect partner.
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Format: HTML | Date: Sep 2001 | Pages: 1
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