Multi-client Shared Services: Outsourcing’s New Model
- Topics:
- Strategic Management Tools
- Tags:
- Application Service Provider,
- Application Service Providers (ASPs),
- Business Services,
- Internet,
- Outsourcing,
- Service Provider,
- Web Hosting
- Source:
- Deloitte LLP
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Overview: The past three years have seen the development of affordable solutions for small to mid-size companies utilizing the application service provider (ASP) (a one-to-many model). However, it lacks flexibility, and the one-size fits- all ASP model of renting software applications is too restrictive for mid-size and large companies that need customization. This paper discusses the benefits of a new, more cost-effective model. The multi-client shared services outsourcing model allows the flexibility for a customized solution. The paper explains this model’s benefits, why it is growing in popularity, how it differs from a one-size-fits-all (ASP) multi-client model, and how it enables end-to-end services and industry-specific solutions. Finally, the paper discusses selection criteria for a service provider offering this business model.
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Format: PDF | Size: 304KB | Date: Jan 2003 | Pages: 13
