Measuring Knowledge Management

Topics:
Knowledge Management
Tags:
Business Intelligence,
Data Management,
Enterprise Software,
Knowledge,
Knowledge Management,
Management,
Software,
Strategy
Source:
APQC

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Overview: The American Productivity & Quality Center (APQC) conducted its first examination of knowledge management (KM) at a Knowledge Imperative Symposium in 1995, at which time organizations were simply trying to come to grips with the power of sharing and reusing knowledge for business purposes. While KM has become a widely accepted business practice in the interim, companies still struggle to measure the gains it purports to offer. The article offers a preview of what the KM measurement study might uncover. First, it talks about the importance of measures. Second, it discusses why determining the return on investment (ROI) of KM efforts is so important to the long-term viability of a KM initiative. Third, it talks about one method to develop effective KM “leading” and “lagging” measures to help ensure that employees are sharing and reusing knowledge to improve business processes. Finally, the article outlines how effective measures can foster the people and process changes necessary when embarking on a KM initiative.

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Format: WORD | Date: Aug 2002 | Pages: 5

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