Practical Methods For Measuring Service Level Performance And Availability Using Service Level Agreements
- Topics:
- Contracts and SLAs
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Overview: This webcast asserts that by some estimates, enterprises spend over 50 percent of the budget on services, not including personnel, such as Business Process Reengineering, Call & Support Centers, Maintenance,etc. No matter who provides them information to manage, the performance and availability of service is critical. The bottom line involves increased spending, lost time, over-billing and questionable service delivery. It says further that service-level agreements (SLAs) are critical success factors in making service relationships work. Further, enterprises must identify their key business processes and make them the linchpin of the SLA. Once SLAs are defined, then providing a means to manage the data becomes important.The webcast covers practical methods for measuring the effectiveness of service performance and availability, including: defining SLAs, identifying the challenges in implementing an SLA management strategy, selecting the right SLA management solution, ROI related to SLA management software, case study and frequently asked questions.
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Format: Webcast | Date: Jul 2002
