When the Unexpected Happens..
- Topics:
- Crisis Communication
- Tags:
- Career,
- Communication Skills,
- Crisis Management,
- Human Resources,
- Judith Kautz,
- Media,
- Training,
- Training And Certification,
- Workforce Management
- Source:
- Judith Kautz
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Overview: It is true that the most traumatic crises often are those that involve violence - a growing threat in every workplace for both employees and customers. There are firms that offer training in the safe management of disruptive and assaultive behavior including everyday skills of breaking bad news to people. Stress management and training in non-violent conflict resolution are becoming critical for any company that deals with the public regularly. One easy way to learn some of these methods is to volunteer at a local mediation center. They give training, a help make community a better place to live, and the organization gets publicity through the goodwill work brings. Many crisis management articles stress the need to manage the media well. While working with the media as a means of communicating with the public is indeed critical, it is also important to make certain that you get your business up and operating as soon as possible.
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Format: HTML | Date: Jan 2003 | Pages: 1
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