Delighting Customers With Multimedia Service

Topics:
Sales Training
Tags:
Call Centers,
Contact Center,
Contact Center Manager,
Interactive Voice Response (IVR),
It Operations,
IVR,
Multimedia,
Web
Source:
Contact Professional Magazine

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Overview: Contact center managers are big proponents of self-service using Interactive Voice Response (IVR) and the web. IVR transactions generally cost tens of cents, and web contacts can be pennies. Of course, their challenge has been making them equally appealing to customers. While multimedia services are readily bashed and many users say they just want to talk to a person, the reality is that today customers expect choice. The multimedia has been able to serve its customers satisfactorily, as a result this concept has gained popularity and have become an essence of the system.

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Format: HTML | Date: Jan 2003 | Pages: 1

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