Conceptualization and Management of Communication Satisfaction and Organizational Commitment in Three Guatemalan Organizations

Topics:
Interpersonal Communication
Tags:
Commitment,
Communication Satisfaction,
Human Resources,
Supervisor,
Workforce Management
Source:
American Communication Association

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Overview: "This study investigated employees' and supervisors' conceptualizations of organizational commitment and communication satisfaction in three Guatemalan organizations. The study also examined differences and similarities in participants' views of management strategies based on levels of commitment and satisfaction. Self-administered surveys with open-ended questions were used to collect data. The content analysis of responses revealed three major findings. First, employees and supervisors were very similar in their conceptualizations of organizational commitment and communication satisfaction. Second, communication satisfaction was conceptualized as a multidimensional construct, with the two most important dimensions the quality of the relationships among coworkers and between employees and supervisors. Third, organizational commitment was also conceptualized as a multidimensional construct, with identification with the organization's mission and work ethic as the two most important factors."

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Format: PDF | Size: 117KB | Date: Apr 2002 | Pages: 18

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