Telephone Techniques - By Stephen Libman
- Topics:
- Telesales - Telemarketing
- Tags:
- Cold Calling,
- Hire,
- Human Resources,
- Performance Management,
- Phone,
- Sales,
- Sales Tools,
- Self Improvement Online,
- Workforce Management
- Source:
- Self Improvement Online
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Overview: OK, let's heat up the cold-calling debate. Is everyone a salesman? Yes! Do most people have to make cold calls at some point? Yes! Do most people hate to make cold calls? Yes! So, you have two choices; either hire someone (a professional telemarketer) or do it yourself. If you have the budget the hire someone, great! If not, read on. To be a successful cold-caller you need the following in your toolbox; an understanding of what constitutes a cold-call, a list of qualified people to call, an understanding of the "numbers", a notepad, pens, scripts (at least 3), a calendar, a tracking system, a personal performance tracker, a mirror, relevant reference materials, the right attitude, hands free headset, a commitment, a smile, a schedule, the right questions, a bullet-proof rejection shield, an automatic objection response generator, a clearly defined goal, and the knowledge of your purpose. The Wrap Up So, we're done, or are we? You have the tools for exceptional success. Now it's up to you to take them, pepper them with your personality and perform, perform, perform.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jan 2003 | Pages: 1
