Expecting The Unexpected

Topics:
Contingency Planning
Tags:
Call Centers,
It Operations,
Enterprise Software,
Disaster Recovery,
Disaster,
Data Management,
Customer Relationship Management (CRM),
CallCenter,
Call-center,
Software
Source:
CallCenter

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Overview: This article mainly discusses about how call centers have prepared for disasters and recovered while still providing optimal customer service. This is basically a case-study providing the strategies during the time of disasters. A disaster can strike at any time and whether it's expected or unexpected one need to be prepared. Call centers are a particularly vulnerable part of a business. This is why it's crucial that center has a disaster recovery plan in place before a disaster hits. Being prepared will help call center rebound faster, whether the issues are maintaining data or making sure that agents are able to keep assisting customers. Thus, the effectiveness can only be gained if one has a proper effective disaster plan which, have been discussed in the article.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: May 2001 | Pages: 4

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