Build Sustainable Quality Into Your Telephone Call Center

Topics:
Sales Training
Tags:
Phone,
Quality,
SeaBird Associates,
Telecom & Utilities,
Telephone Call Center
Source:
SeaBird Associates

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Overview: High turnover is a fact of life in telephone call centers, so most quality initiatives have short life spans. New people arrive, and the culture of call quality begins to slip. But it is possible to implement long-term programs that build sustainable quality into your telephone call center. So this article is basically about building sustainable quality into your telephone call center.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Jan 2003 | Pages: 1

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