Combine CRM and a Comprehensive E-Learning System to Maximize Business Results
- Topics:
- Internet Market Research
- Tags:
- Advertising & Promotion,
- CRM,
- CRM System,
- Customer Relationship Management (CRM),
- E-learning,
- Enterprise Software,
- Marketing,
- Software
- Source:
- crmproject.com
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Overview: "Both CRM systems and e-learning are designed to make organization more competitive by increasing the knowledge of employees. A comprehensive e-learning system complements CRM in several ways: It reduces the time it takes for employees to learn how their jobs will change once a CRM system is in place. The key to maximizing the value of a CRM system is to implement quickly. A comprehensive learning system will provide all of the software that one need to manage the change. Implementing a CRM system requires employees to change the way they do their jobs. To manage this change, one need a comprehensive learning system to assess the scope of change; plan the learning Program; and measure the results. By providing a comprehensive learning program, it will reduce the time it takes to make CRM successful, thereby increasing the return on investment."
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Format: PDF | Size: 248KB | Date: Jan 2003 | Pages: 3
