Providing a More Positive Candidate Experience
- Topics:
- Interviews
- Tags:
- Customer Relationship Management (CRM),
- Customer Service,
- Enterprise Software,
- Marketing,
- Marketing Research,
- Product Marketing,
- Satisfaction,
- Software
- Source:
- Electronic Recruiting Exchange
FREE Registration is required
Overview: Most job application processes fail miserably when it comes to providing any form of interaction that could pass a standard customer service satisfaction test with a decent score. One can test the customer satisfaction of application process in several ways. The most common approach is to survey applicants in one or more of the ways, which have been pointed out in the article. Most firms that bother to test the satisfaction of their application process find weaknesses in several key areas. The typical challenges most firms face includes: Discouraging marginally qualified and unqualified people, improving the flow of information, varying the application process etc. Increasing the quality of applicants and their satisfaction with process is nobody else's problem but your own. Many firms make the mistake of thinking that a new piece of technology will remedy the situation, when in reality technology is nothing more than a tool that enables some element of a much larger system.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jul 2003 | Pages: 1
