10 Tips For Improving Inbound Sales and Service Telephone Results
- Topics:
- Telemarketing
- Source:
- Cyber M@rketing Services
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Overview: The combined sales and service environment is not new. Companies of all sizes have used “general lists” to handle inbound calls for many years. Tasks range from taking orders, canceling orders, responding to complaints and solving problems. To provide genuine “customer care”, it is essential for your inbound representatives to thoroughly understand the role as consultants on products and services. This article provides 10 steps which will help sales and service people to improve their sales results while increasing customer satisfaction at the same time. Some of the steps include: have a clear call process or model, use “fancy guest” manners, take care of everyone’s name, allow for the human buying process etc. These have been discussed in detail in the article. To know more, refer to the article.
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Format: PDF | Size: 205KB | Date: Jan 2003 | Pages: 6
