Trends in Laboratory Quality Management
- Topics:
- Total Quality Management
- Tags:
- Business Operations,
- Health Care,
- It Operations,
- Quality,
- Quality Management,
- Total Quality Management,
- Tqm/Six Sigma/ISO 9000,
- Westgard QC
- Source:
- Westgard QC
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Overview: The article highlights the trends in Laboratory Quality Management. Healthcare organizations have caught the bug for new management trends. It's probably the inevitable result of healthcare becoming a business and adopting modern business techniques - marketing and advertising, quality assurance. Quality assurance is a more recent management practice that began in USA laboratories in the mid 80s. Total Quality Management (TQM) was emerging in USA industry and was focused on satisfying customer requirements. Healthcare QA was clearly out-of-step with the industrial model of TQM, and changes in accreditation and regulatory guidelines during the latter 80s led to widespread implementation of TQM in the 90s. TQM has since gone through it's popularity phase, and in many organizations is now being superceeded by programs in business process improvement, re- engineering, utilization control, and outcome assessments
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Format: HTML | Date: Jan 2003 | Pages: 1
