Finding An Outsource Supplier
- Topics:
- Evaluation
- Tags:
- Call Centers,
- Software,
- Outsource,
- Marketing,
- It Operations,
- Enterprise Software,
- Customer Relationship Management (CRM),
- Channel Management,
- Call-center,
- Supplier
- Source:
- Call Center Learning Center
FREE Registration is required
Overview: If you have decided to outsource all or part of your call center operation, then finding a potential list of suppliers will be your first challenge. The supplier identification and evaluation effort is investigative legwork that begins with locating many potential suppliers, then screening the suppliers against pre-set criteria to arrive at a short list. The short list becomes the population for final evaluation. This approach assumes that the needs and objectives are understood and drive the process. Without clear requirements the effort can ramble and be frustrating. The information extracted should be put into some logical order where each supplier can be readily compared, then qualified or eliminated. A qualification checklist should be prepared in advance of the investigation to document the findings.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jan 2003 | Pages: 1
