Examining the health of your call center
- Topics:
- Analysis
- Tags:
- Call Centers,
- Call-center,
- Contact Center,
- Contact Center Model,
- Customer Relationship Management (CRM),
- Enterprise Software,
- Health Care,
- It Operations,
- Software
- Source:
- Call Center Learning Center
FREE Registration is required
Overview: The first step toward delivering world-class customer service in today’s environment is to separate the different components that contribute to a successful call center, and evaluate your performance in each area. This tutorial introduces the Contact Center Model, which breaks the call center into its five key components – Strategy, Processes, Technology, Human Resources and Facilities. The Contact Center Model is a high-level framework for thinking about the five main areas of a world-class contact center.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jan 2003 | Pages: 1
