The Journey to Performance Excellence: ISO 9000

Topics:
ISO Standards
Tags:
Business Operations,
QualityMap.com,
Quality Management System,
Quality Management,
Quality,
Process Improvement,
Performance,
It Operations,
Iso standards,
ISO 9000,
...
Source:
QualityMap.com

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Overview: These standards, established and maintained by the International Organization for Standardization, are made up of the following three documents:ISO 9000:2000 contains a standard set of terms and definitions related to quality management;ISO 9001:2000 contains requirements for a quality management system (QMS) for achieving customer satisfaction by meeting customer requirements; ISO 9004:2000 contains guidelines for improving the QMS. ISO 9001 requires processes that are effective in meeting customer requirements and take improvement actions when needed.

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Format: HTML | Date: Jan 2003 | Pages: 1

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