The Customer Interaction Model : A TQM Cornerstone for Information Management
- Topics:
- Analysis
- Tags:
- Computer Integrated Manufacturing Research Unit,
- Information Management,
- Productivity,
- Quality Function Deployment,
- Total Quality Management
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Overview: "Within the enterprise however, problems and issues arise as a result of this interaction, or lack of interaction with the customer in the identification and analysis of product characteristics. Tools and methodologies have been identified that deal with some of these issues. These include Software Quality Assurance, Quality Function Deployment, Structured Analysis and Prototyping tools. The identification of these tools and methodologies is only part of the solution.The Customer Interaction Model developed in this research is a synthesis of quality function deployment and structured analysis and addresses a number of these problems and issues in information system development. Using this model a link is developed between Quality Function Deployment and the systems development process. This approach enables IS management to tailor this customer interaction methodology to suit their product development environment. In order to test and validate the ideas being developed in the Customer Interaction Model it is necessary to discuss the application of the principles put forward in this article."
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Format: PDF | Size: 24KB | Date: Jan 2003 | Pages: 10
