Process Management Pathways and Pitfalls: Part 1
- Topics:
- Project Management
- Tags:
- Enterprise Software,
- Human Resources,
- Performance Management,
- Process,
- Process Management,
- Software,
- Workforce Management
- Source:
- CLEMMER Group
FREE Registration is required
Overview: Call it the Principle of Bumbling Bureaucracy — when left on their own, processes naturally turn inward to serve management and departmental needs rather than the organization's key customers and partners. Improve processes from the outside in. Draw a customer-partner chain to get very clear about just who the process should really be serving (customers and partners, not bureaucrats or management) and what the desired outcome is. Next determine the customers' most important measures of the process and how well it's performing. Use this performance gap data to establish breakthrough goals and/or continuous improvement targets. Read on to know more details of the same.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jan 2003 | Pages: 1
