Six Sigma Case Study: Converting Paper to Electronic Documents
- Topics:
- Six Sigma
- Tags:
- Business Operations,
- iSixSigma,
- It Operations,
- Process Improvement,
- Productivity,
- Quality,
- Six Sigma,
- Technique,
- Tqm/Six Sigma/ISO 9000
- Source:
- iSixSigma
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Overview: This article contains a project which was taken up as a demonstration example within the framework of building a Six Sigma mind-set in the organization, while training a core group in the use of the techniques and the teamwork required. The problem solving methodology consisted of seven steps, combined with quality tools to create a dramatic improvement in the quality of the output far beyond the expectations of anyone in the organization. The narrative unfolds in the same sequence as the project followed - through each of the seven steps of problem solving accompanied by education in and application of the six sigma techniques relevant to the problem. The case here emphasizes the importance of Six Sigma techniques implementation being accompanied by building a culture and mind-set of continuous improvement and change in all employees. In the author's view and experience it is the creation of synergy between people and techniques that ensures maximum and continuing benefits from a Six Sigma/TQM initiative.
(Is this item miscategorized? Does it need more tags? Let us know.)
Format: HTML | Date: Jan 2003 | Pages: 1
