QFD/TQM/ISO Fads, Fancy or Factual Benefit?
- Topics:
- Analysis,
- ISO Standards
- Tags:
- Albert Kahn Associates,
- Total Quality Management,
- Quality,
- Process Improvement,
- It Operations,
- Iso standards,
- ISO,
- Business Operations,
- Benefit,
- Tqm/Six Sigma/ISO 9000
- Source:
- Albert Kahn Associates
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Overview: Total Quality Management programs have been around for many years in a variety of forms. Quality gurus have trumpeted the message that quality is the key to corporate success. In an increasingly competitive marketplace, both nationally and globally, the provision of a quality product, delivered on time and within budget, is seen as a prerequisite for successful business practice, whether it is in the manufacturing industries, or in the service and design arenas. Consistent delivery of quality can only be achieved by using repeatable and sustainable practices. It is important to recognize that ISO offers a set of policies and procedures guiding the design, development and delivery of services. ISO itself does not ensure quality, but it does establish a structure for consistent delivery of product and services. Quality Operating Systems (QOS) can serve as the basis for continuous improvement and, when coupled with Total Quality Management (TQM) programs, can significantly improve not only quality but also productivity. Taken together, ISO/TQS can move operations forward from where Quality Function Deployment (QFD) left off.
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Format: HTML | Date: Jan 2003 | Pages: 1
