Process Versus Procedures
- Topics:
- ISO Standards
- Tags:
- Business Operations,
- Iso standards,
- It Operations,
- Procedure,
- Process Improvement,
- Quality,
- Quality Management,
- Tqm/Six Sigma/ISO 9000,
- Transition Support
- Source:
- Transition Support
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Overview: The language of the ISO 9000 revision significantly moves away from procedure to process so is this change any more than simple semantics or is there something fundamental going on? Within the context of quality management standards, and more specifically IS0 9000, 'procedure' is a key word which has acquired a particular meaning over the years. Identifying and managing critical business processes is a vital factor in the effective management of successful organizations. At the heart of the business excellence model there is a strong beat generated by the emphasis on process management. Within the context of quality management standards, and more specifically IS0 9000, 'procedure' is a key word which has acquired a particular meaning over the years. The underlying principles of the business excellence model and the proposed changes to ISO 9000 should leave people in no doubt that the change in language from procedure to process is not about perception or semantics.
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Format: HTML | Date: Jan 2003 | Pages: 1
