The Roles of ISO 9001 and ISO 9004

Topics:
ISO Standards
Tags:
Business Operations,
Standards,
Quality Management,
Quality,
Process Improvement,
Krister Forsberg,
It Operations,
Iso standards,
ISO 9001,
ISO,
...
Source:
Krister Forsberg

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Overview: The role for the ISO 9001 standard is to provide confidence as a result of demonstration, in product conformance to established requirements, while that for the ISO 9004 standard is to achieve benefits for all stakeholders groups through sustained customer satisfaction. The quality management principles provided the basis to develop an understanding on the relationships between the standards and a means to build consistency in the pair of the standards.

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Format: HTML | Date: Jan 2003 | Pages: 1

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