Compare TQM and BPR

Topics:
Total Quality Management
Tags:
BPR,
Business Operations,
Business Process Reengineering (BPR),
It Operations,
Pecific Supernet,
Quality,
Total Quality Management,
Tqm/Six Sigma/ISO 9000
Source:
Pecific Supernet

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Overview: Both TQM and BPR are customer-oriented. They both aim on improving the customer satisfaction. Also, they both suggest thinking outside in. On the other words, they both suggest to think from the customer's viewpoint. Also, both TQM and BPR are process-oriented. They both target to alter the processes, but not just on the product. Moreover, they both take team approach. The article highlights that, yet, the basic assumptions of TQM and BPR are different. Read and know, how.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: HTML | Date: Aug 1998 | Pages: 1

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