It ís Not Difficult To Change Company Culture Six Sigma Focuses On Total Customer Satisfaction

Topics:
Six Sigma
Tags:
Business Operations,
Customer Satisfaction,
It Operations,
MASET,
Process Improvement,
Quality,
Six Sigma,
Tqm/Six Sigma/ISO 9000
Source:
MASET

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Overview: If practice makes perfect, practicing the concepts of Six Sigma leads to virtual perfection. Itís a concept for now and well into the next century: focusing on the customer and not the product! And while philosophers debate and cynics scoff whether anything can be truly flawless, the Six Sigma concept developed by Motorola is winning converts because it works. It results in a cultural change in a company, a paradigm shift towards an expectation of the highest quality, which then drives a passion for continuous improvement by all the players.

(Is this item miscategorized? Does it need more tags? Let us know.)

Format: PDF | Size: 53KB | Date: Jan 2003 | Pages: 7

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